Terms & Conditions
1. General
Welcome to FTrack Chennai Call Taxi (“we,” “our,” or “us”). By booking a ride or accessing our website ftrackchennaicalltaxi.com, you agree to comply with and be bound by these Terms & Conditions. If you disagree with any part of the terms, please do not use our services.
2. Services
FTrack Chennai Call Taxi provides intercity and local taxi booking services across Chennai, Tamil Nadu, and other Indian states. All bookings made through our website, phone, or email are subject to availability and confirmation by our operations team.
3. Booking Confirmation
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Bookings can be made via phone call, WhatsApp, or our website.
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A confirmation message or email will be sent once the booking is accepted.
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Customers must ensure that the provided contact details and travel information are accurate.
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FTrack Chennai Call Taxi reserves the right to cancel bookings if the details are found incorrect or incomplete.
4. Pricing and Payment
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Fares are calculated based on distance, duration, vehicle type, and applicable taxes.
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Toll, parking, and state permit charges are not included in the base fare and are payable by the customer.
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Payment can be made via cash, UPI, or online transfer.
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Advance payments may be required for certain bookings.
5. Cancellation Policy
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Cancellations made more than 24 hours before the scheduled pick-up time will not attract any cancellation fee.
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Cancellations made within 24 hours of the trip will incur up to 50% cancellation charge.
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No refund will be applicable for last-minute cancellations (within 6 hours) or no-shows.
6. Driver & Vehicle Policy
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All vehicles are well-maintained and verified under Tamil Nadu transport regulations.
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Drivers are professionally trained, licensed, and punctual.
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In the event of a breakdown or driver unavailability, a replacement will be arranged at the earliest possible time.
7. User Responsibilities
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Customers must ensure timely presence at the pickup location.
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Smoking, alcohol consumption, or illegal activities inside the vehicle are strictly prohibited.
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Any damage caused to the vehicle due to customer negligence will be charged accordingly.
8. Liability
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FTrack Chennai Call Taxi will not be liable for any loss, delay, or inconvenience caused by factors beyond our control (e.g., traffic, natural calamities, road closures).
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Passengers are responsible for their personal belongings during the journey.
9. Modifications
FTrack Chennai Call Taxi reserves the right to modify these terms at any time without prior notice. Updated terms will be posted on our website and will take effect immediately.
10. Jurisdiction
All disputes arising out of these Terms & Conditions will be subject to the jurisdiction of Chennai, Tamil Nadu.