Last Updated: October 2025
Welcome to FTrack Chennai Call Taxi (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website ftrackchennaicalltaxi.com, contact us, or use our taxi booking services.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our services:
a. Personal Information
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Name
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Phone number
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Email address
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Pickup and drop-off locations
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Travel date and time
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Payment details (for online bookings)
b. Non-Personal Information
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Browser type and version
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IP address
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Device type and operating system
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Pages visited and time spent on the website
This information helps us improve user experience and optimize our services.
2. How We Use Your Information
We use your information to:
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Process your taxi bookings and provide requested services
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Send booking confirmations, updates, and receipts
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Respond to your queries and provide customer support
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Improve our website functionality and service quality
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Notify you about special offers, discounts, and promotions (only with your consent)
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Comply with legal or regulatory requirements
3. Data Protection and Security
We value your trust and are committed to keeping your data secure.
We use appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
4. Cookies
Our website may use cookies to enhance user experience and analyze site traffic.
Cookies help us:
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Remember user preferences
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Track site performance
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Provide personalized experiences
You can disable cookies in your browser settings, but some parts of the website may not function properly.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties.
However, we may share limited information with:
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Verified drivers and partners involved in your booking
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Payment gateways for processing transactions
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Legal authorities, if required by law or for dispute resolution
All third-party partners are bound by confidentiality and data protection agreements.
6. Payment Security
When you make an online payment, your payment details are processed securely through trusted payment gateways.
We do not store your full credit/debit card information on our servers.
7. Third-Party Links
Our website may contain links to external websites.
Please note that we are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any external sites they visit.
8. Your Rights
You have the right to:
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Access and review your personal data
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Request correction or deletion of inaccurate information
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Withdraw consent for marketing communications
To exercise these rights, please contact us via email at ftctaxiservices@gmail.com.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The revised version will be posted on this page with the updated date.
Please check this page occasionally to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
FTrack Chennai Call Taxi
📍 No. 3730-B, 41st Street, 2nd Mathur Main Road,
MMDA, Mathur, Chennai – 600068, Tamil Nadu, India
📞 +91 9791871015 / +91 8925754445
📧 ftctaxiservices@gmail.com
🌐 www.ftrackchennaicalltaxi.com
✅ Compliance Note:
This Privacy Policy is compliant with:
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The Information Technology Act, 2000 (India)
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The IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
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Basic principles of GDPR (for international visitors)